PTAG Policies

What information do we collect? 
We collect information from you when you register on our site or fill out a form. When registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. By submitting your personal information, you acknowledge and give permission to receive emails from PTAG.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
To personalize your experience; your information helps us to better respond to your individual needs
To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service; your information helps us to more effectively respond to your customer service requests and support needs. 

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies? 
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally and at our discretion, we may include or offer third party links on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page.

The following Code of Conduct (“the Code”) is designed to preserve and promote a sense of integrity and credibility that has been the basis upon which our organization was developed. This Code applies to all employees (permanent full-time, hourly, fixed term contract, permanent part-time) and any third party service provider in face-to face contact with our clients.

The Code is organized into categories, as follows: 

  • Always act with fairness, honesty, integrity and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, colour, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation
  • Provide a positive and valued experience for those individuals and organizations working with PTAG in the provision of services
  • Act with honesty and integrity and in accordance with any professional standards and / or governing laws and legislation that have application to the responsibilities you perform for or on behalf of PTAG
  • Comply with both the letter and the spirit of any training or orientation provided to you by PTAG in connection with your responsibilities
  • Take responsibility for your actions and decisions. Follow reporting lines to facilitate the effective resolution of problems. Ensure that you do not exceed the authority of your position
Conflict of Interest
  • Conflict of interest arises when a person participates in a decision about a matter (including any contract or arrangement of employment, leasing, sale or provision of goods and services) which may benefit or be seen to benefit that person because of his/her direct or indirect monetary or financial interests affected by or involved in that matter
  • Avoiding conflicts of interest goes a long way towards ensuring that we avoid behaviour that is unethical or that otherwise contravenes the Code. We must avoid any situation where our personal interest may conflict, or could be perceived to conflict, with the interests of PTAG or of a client or vendor of PTAG.

PTAG’s Health, Safety and Environmental Program

PTAG has a long-standing philosophy of taking pride in its practices to ensure the safety, health and well-being of its workers. This program serves to outline our commitment to this philosophy and provides guidance on the standards PTAG requires its workers to adhere to.

The goal of this program is to ensure all workers conduct themselves in a safe manner while in the workplace. It is each worker’s responsibility to read and understand the program, and to demonstrate a high degree of safety in each task assigned.

Workers will be given a copy of the PTAG Health, Safety and Environmental Program, and are responsible for ensuring they always have the most current version of the manual. They are also responsible for signing the “HSE Manual Acknowledgement Form” and returning it to the PTAG Contractor Services team.

PTAG management will take the following steps to ensure the plan is maintained:

  1. Review semi-annually or more frequently, if needed, to ensure all sections are up to date based on governmental and client standards.
  2. Ensure that applicable updates are distributed to our: (a) Workers and (b) Clients, as needed
PTAG reserves the right to make changes to this plan and will communicate the changes as needed.